WWW.ONLINE-TESTING.COM

Frequently Asked Questions

The following topics incorporate Professional Online Testing Solutions, Inc. "most frequently asked questions." Some visitors will want to read this entire page, whereas others might prefer to go directly to a topic of interest. The following are discussion links organized by topic.

Frequently Asked Questions Topic Links

Click on a blue underlined topic (link) and it will take you directly to that discussion.

Creating a New Account

• How To Sign Up for a New Account
• Multiple Usernames and Passwords
• Test User Restrictions
• HIPAA Compliance

Login Problems

• How to Log In
• The Login Page Says My Username is Invalid.
• The Login Page Says My Password is Invalid.

Two Different Ways to Administer Tests

• Computer Monitor Internet Testing
• Paper-Pencil Test Administration

Printing Problems

• How to Score and Print a Report
• It Says it's Generating the Report but Then it Sends Me Straight to the Menu Without Showing the Report.
• I See the Report, but How Do I Print it?

Two Test Administration Options

• Computer Monitor Internet Testing
• Paper-Pencil Internet Testing

Account Information

• How To Print Test Booklets and Answer Sheets
• How To Purchase Test Credits
• Credit Card and Money Conversion by PayPal

Supervisor Data Entry Problems

• I See a Green Box and When I Press Down it Turns Red but it Doesn't Do Anything if I Hit the Number Keys.
• I Don't See any Colored Boxes and when I press something on the Keyboard, it Doesn't Do Anything

Client Problems

• I Deleted My Client By Accident, Can I Unscramble Their Name?
• I Logged In and Now I Can't Find the Client I Gave a Test to Earlier

Site Navigation

• The Test Materials Font is Exceptionally Large or Small
• How To Adjust Screen Monitor Type Size

Free Acrobat Reader

• Adobe Reader Description
• How to Download Adobe Reader

HIPAA Compliance

• Confidentiality
• Database Security

Frequently Asked Questions

Creating A New Account

1. Click on the "Create An Account" button on the right side of the page.
2. Fill out all the requested information on that page (ensure your e-mail address is valid).
3. Click on the "Signature Confirmed" button.

Internet testing is worldwide and is accessible to many evaluators in different countries. Professional Online Testing Solutions, Inc. limits the use of its tests to residents of countries that are members of the Berne Convention and the Universal Copyright Convention Treaty.

Professional Online Testing Solutions, Inc. also wants to limit its tests accessibility to responsible, ethical and qualified evaluators. The "Terms & Conditions of Use" (left margin link) was established to help attain that goal. This is why registering a "new account," "logging in to your account," and by clicking on the "Signature Confirmed" button the registrant or evaluators are legally bound to the "Terms and Conditions of use."

While your secretary or administrative assistant may administer the tests, test interpretation is the responsibility of qualified staff. Consequently, the account holder must be the person responsible for test administration.

Professional evaluators understand the importance of controlling access to test booklets, answer sheets and respondent reports. Test booklets, answer sheets and client reports are not to be removed from the evaluator's offices. Furthermore, test booklets, answer sheets and reports must not be given to anyone (clients, offenders, staff, attorneys, etc.) to copy, photocopy or remove from the evaluator's office. All of these test-related materials are copyrighted and the information contained in these reports is confidential. No one should be given a test booklet, answer sheet or report to take home.

Questions regarding these test user restrictions should be e-mailed to Professional Online Testing Solutions, Inc. at info@online-testing.com . [Return to Top]

Multiple Usernames and Passwords

Login Problems

1. For Volume Users (States, Countries, Provinces or Professional Associations with contracts with us):
   1. Click on the "Volume User Login" button on the right side of the page.
   2. Click on the button that corresponds to your agency.
   3. Click on the test you wish to administer.
   4. Type your Customer ID into the "Customer ID" field.
   5. Type your Username into the "Username" field.
   6. Type your Password into the "Password" field (Ensure it is typed exactly as it was given to you).
   7. Click on the "Login" button.
   8. Click on the link that is the name of the test to go to the Main Menu.
2. For Standard Test Users:
   1. Click on the "Login" button on the right side of the page.
   2. Type your Username into the "Username" field.
   3. Type your Password into the "Password" field (Ensure it is typed exactly as it shows when it was e-mailed).
   4. Click on the "Login" button.
   5. Click on either "Continue" or "Account Details" to proceed to the Account Summary page.
   6. Select a test from the drop down list to go to the main menu for that test.

1. Are you from an agency that has a Volume User contract with BDS or Risk and Needs? If so, you may need to log in through the Volume User Login. You can do so by clicking on the "Volume User Login" button at the right side of the page. Then click on your agency to continue to the tests available for agency, and click on the name of the test you want to give to go to that test's login page.
   
   
2. Ensure that you typed in your username exactly as it was sent to you in the e-mail sent after your account was created.

1. Ensure that you type your password exactly as it was sent to you in the e-mail sent after your account was created. Your password is case sensitive and if your capitalization is not exactly as sent, it will not be accepted.
   
   
2. Is the Caps Lock light on your keyboard lit up? If so press the "Caps Lock" key to turn off that light and try again.

Two Different Ways to Administer Tests

1. Most Internet testing is done with hard copy paper-pencil tests. The "How To Print Test Booklets & Answer Sheets" link is helpful. It is clear, concise and easy to understand. Printing and then using hard copy test booklets and answer sheets (in English & Spanish) allows for testing in groups, which can save considerable time. Additionally, many evaluators administer hard copy tests to avoid tying up their computers during the tests. After the testing is completed, the staff inputs the answer sheet data and the computer scores the test and prints the test report while online or over the Internet.
2. Computer monitor test administration involves testing over the Internet. This translates into one computer per person tested. Test items are presented on the test monitor. Upon test completion, the staff can immediately score and print the test report over the Internet. This procedure is convenient in that all functions (test administration, test scoring and print test reports) are completed at the same computer and its connected printer.

Printing Problems

1. Log in to the site (How to Log in.)
2. Click on the client's name from the list of names on the left.
3. Click on "Supervisor Options."
4. Click on "Continue" or "Execute Selection."
5. You will see the report being generated and it should appear in a pop-up window.
   • If the report does not appear, repeat Steps 2 and 3 and then click on the link "Instructions to Allow Pop-ups". Follow the instructions listed there to allow pop-ups for just our site, and then proceed with Step 4 again.
6. For Internet Explorer 7 Users:
   • Click the Printer icon at the top of the window where the report is located, to print the report.
7. For Other Browsers:
   • Click on the "File" menu and then click "Print" to print the report.

• The report appears in a pop-up, Ensure you have pop-up blocking disabled so you can receive your report. In Internet Explorer, click "Tools", then "Pop-up Blocker", and "Turn off Pop-Up Blocker." In Firefox, click "Tools", then "Options", then "Content", and remove the check from the "Block Pop-up Windows" option and click "OK." If the report still doesn't display, disable any third party pop-up blocking software on your system or hold down the "Ctrl" key from the time you click the "Continue" button in the Supervisor Options menu until the main test menu appears again. If you do not want to disable pop-up blockers completely, then follow the steps listed here: Allow Pop-Ups for online-testing.com

• In the window where the report is visible, click "File", then click "Print." If you do not see a "File" Menu, press "Ctrl+P" to bring up the print window.

Account Information

1. Method 1
   1. Log in to the site (How to Log In).
   2. Click on the link "Click here to download Test Booklets".
   3. Move your mouse over the name of the test that you want to print a test booklet for.
   4. Click on the language you wish to print the test booklet and answer sheet in.
2. Method 2
   1. Log in to the site (How to Log In).
   2. Proceed to the main menu of the test that you want the test booklet and answer sheet for.
   3. Click on the appropriate link for the Language you want.

1. For standard test users only.
2. Log in to the site (How to Log In).
3. Click on the button "Click here to purchase test credits."
4. Click on the "Buy Now" button.
5. You will be transferred to PayPal for the rest of the purchase. Follow their on screen instructions.
   • You do not need a PayPal account to purchase credits, you may use a credit card or check without a PayPal account.
   • Checks can take up to three business days to clear for the credits to be applied to your account.

Supervisor Data Entry Problems

• If your web browser does not properly support the Javascript, update your browser to IE 6.1 by microsoft. You can download it for free from Microsoft.com.
• If you are using OSX we recommend you upgrade to either Firefox or Camino.
• If you are using Linux we recommend you upgrade to Firefox .

• Your browser is not running javascript. If you are not using Internet Explorer (IE) 5.5 or above, Firefox, or Camino we recommend you install one of these browsers.
• If you are running IE 5.5+ click "Tools" then click "Internet Options" then "Security" then "Custom Level" then scroll down to "Scripting" and change "Active Scripting" to enabled.
• If you are running Firefox, click "Tools" then "Options" then "Content" and place a check mark in the "Enable Javascript" check box and hit "OK".

Client Problems

• No. In order to comply with HIPAA regulations and ensure the client's confidentiality, their name once scrambled, is deleted and cannot be unscrambled.

• Once you log in, click on the "Continue" Button to go to the account page. On the drop-down list pick the test your client took. Some tests have similar names, some being adult versions and others juvenile. Ensure that you pick the correct name of the test that you gave your client. If you still don't see your client in the list, click "Your Account Page" button and start at the top of the test list and work your way down to ensure you didn't accidentally give your client the wrong test.

Site Navigation

• Files viewed using the Acrobat Browser Plugin will zoom in or out to fit your screen size. You can adjust the zoom in the Browser Plugin by clicking on the "-" to zoom out and the "+" to zoom in at the top of the page on either side of the zoom amount (i.e. "133%").

Free Acrobat Reader

HIPAA Compliance